Frequently Asked Questions
Find answers to questions frequently asked by our customers. If you have any further questions, don’t hesitate to reach out.
Service & Visits
How We Work
How long does each visit take?
Visit length depends on the service level, the home’s systems, and the preventive tasks scheduled for that interval. No matter the length, each visit focuses on inspections, preventive maintenance, and system oversight.
What do you do during a full 8-hour visit?
Longer visits allow for deeper inspections, seasonal preparation, coordination with service providers, and completion of accumulated preventive tasks. Time on-site is structured and used intentionally to support the home’s long-term performance.
Do you handle projects and renovations?
Yes. Dibico performs renovation and construction projects, from targeted upgrades to larger-scale renovations. Work is planned, managed, and executed by Dibico’s experienced construction team, with clear scope, timelines, and communication throughout.
Will I have the same technicians each visit?
Consistency matters. Whenever possible, the same Dibico team members service your home.
Your Team
Communication & Access
Who is my point of contact?
You’ll have a dedicated Project Manager who oversees your home end to end, you’ll be able to reach out to them whenever you need for whatever you need. They coordinate vendors, track maintenance, and follow through on every detail so nothing slips through the cracks. One person responsible from start to finish.
Do I have to meet vendors at my home?
No. We handle scheduling, access, oversight, and follow-up. You won’t need to coordinate arrivals or supervise the work. We take care of it.
Can you work with my existing vendors?
Absolutely. If you already have vendors you trust, we work alongside them. Dibico provides the oversight, scheduling, and quality control to make sure everything runs smoothly and nothing gets missed.
Coverage & Clients
Who We Serve
Which areas do you service?
Dibico services select regions in Connecticut, New York, and Florida. Coverage details are discussed during onboarding.
How many clients do you manage?
We intentionally limit client volume to maintain service quality, responsiveness, and discretion.
Service Levels & Scope
What's Included
What's the difference between service levels?
The difference is the visit frequency and intensity, not quality or standards.
How long does each visit take?
Visit length depends on the service level, the home’s systems, and the preventive tasks scheduled for that interval. No matter the length, each visit focuses on inspections, preventive maintenance, and system oversight.
How is this different from hiring a handyman or property manager?
Dibico manages your home proactively, overseeing maintenance, seasonal readiness, and all vendor relationships so you don’t have to.
Value & Trust
Peace of Mind
How do I know I'm getting value if nothing breaks?
If nothing breaks, the system is doing its job. Our monthly inspections, preventive schedule, and documented reports are designed to catch issues early so they never become disruptions. The value is in the problems you never experience, and every visit is tracked and documented so you can clearly see what’s been reviewed, addressed, and protected.
Am I locked into a long-term contract?
Agreements are annual to ensure continuity and effectiveness, with clear terms and notice periods.
Who enters my home and how is privacy protected?
All Dibico team members are vetted professionals. Discretion and confidentiality are standard, not optional.
What happens if something breaks or there's an emergency?
We respond, assess, and coordinate resolution based on the situation, keeping you informed without creating noise.
